We have pioneered a new category of software, experience management, or XM, which enables organizations to succeed in today’s experience economy. Our XM Platform helps organizations both design and improve the experiences that turn their customers into fanatics, employees into ambassadors, products into obsessions, and brands into religions. (Our customers include 85 percent of the Fortune 100.)
The rise of the experience economy has changed the way businesses compete and organizations operate. The cost of switching products or services has become so low that over 70% of consumers are likely to switch brands due to a single poor experience. Over two-thirds of the workforce is disengaged. And while the majority of companies believe they are delivering a superior experience, few of their customers agree.
This is called the experience gap. Experience management is the business discipline of finding and fixing experience gaps. These gaps––the difference between what businesses believe is happening and what is actually happening––are where poor experiences live. Left unresolved, experience gaps result in customer churn, employee attrition, failed product launches, and eventually, brand irrelevance.
The global pandemic, which has altered the way people work and interact with each other, has surfaced new experience gaps and changed nearly every expectation we have on businesses. Restaurants will need to reinvent. Live events and user conferences will need to be completely overhauled. Face-to-face meetings, sales calls, and employee all-hands will need to be entirely reworked. Organizations that fail to design and deliver a new set of experiences that address the rapidly evolving preferences of customers and employees will struggle to compete in a post-COVID-19 digital world.
|Address||333 West River Park Drive, Provo, Utah 84604, US|
|View Prospectus:||Qualtrics International|
|Revenues||$722.8 mil (last 12 months)|
|Net Income||$-405.3 mil (last 12 months)|
|Price range||$30.00 - $30.00|
|Est. $ Volume||$1551.0 mil|
|Manager / Joint Managers||Morgan Stanley/ J.P. Morgan|
|CO-Managers||BofA Securities/ Barclays/ Deutsche Bank Securities/ Goldman Sachs/ HSBC/ Citigroup/ BMO Capital Markets/ Truist Securities/ Canaccord Genuity/ Evercore/ JMP Securities/ Oppenheimer & Co./ Piper Sandler/ Raymond James/ William Blair/ Loop Capital Markets/ Ramirez & Co./ R. Seelaus & Co.|
|Expected To Trade:||1/28/2021|
|Quiet Period Expiration Date:||Available only to Subscribers|
|Lock-Up Period Expiration Date:||Available only to Subscribers|
|SCOOP Rating||Available only to Subscribers|
|Rating Change||Available only to Subscribers|